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RETURN & REFUND POLICY
Last updated: October 17, 2026
At VAERON LONDON, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below and any applicable consumer protection laws.
1. ORDER CANCELLATION
Orders may be cancelled within 15 minutes of being placed by contacting us at:
The 15-minute cancellation period is intended for cancellations before an order enters processing or fulfilment.
After this period, an order may have entered processing or fulfilment and may no longer be eligible for cancellation before shipment. In such cases, you may request a return in accordance with this policy and any applicable consumer rights.
Nothing in this section limits any statutory cancellation or consumer rights that may apply under applicable law.
2. RETURNS
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item should:
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Be unused and unworn;
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Be in its original condition;
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Have all original tags attached;
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Be returned in its original packaging where reasonably possible; and
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Show no signs of washing, damage, alteration, perfume, makeup, or other use beyond reasonable inspection.
Items that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by applicable law. This does not affect your legal rights regarding faulty, damaged, misdescribed, or incorrectly supplied goods.
3. UK STATUTORY CANCELLATION RIGHTS
If you are a consumer in the United Kingdom, you may have a legal right to cancel an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
Where this statutory cancellation right applies, you generally have a further 14 days after notifying us of your cancellation to return the goods.
These statutory rights are separate from our voluntary 30-day return policy.
Nothing in this policy is intended to restrict or exclude any consumer rights that cannot legally be restricted or excluded.
4. HOW TO REQUEST A RETURN
Before sending an item back, please contact us at:
Please include:
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Your order number;
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Your full name;
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The item or items you wish to return;
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The reason for the return, if applicable; and
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Photos of the product if it is damaged, defective, or incorrect.
Please do not send a return to the address shown on the parcel or to our business address unless our customer service team has specifically instructed you to do so. We will provide the applicable return instructions and return address.
5. RETURN SHIPPING
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for the cost of returning an item.
For defective, damaged, or incorrectly supplied products, please contact us before returning the item so that we can provide the appropriate instructions and explain how return shipping will be handled.
6. REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Where applicable law requires a refund within a specific period, we will process the refund in accordance with those requirements.
7. PARTIAL REFUNDS
In certain circumstances, a partial refund may be offered where an item has been used, damaged, altered, or returned in a condition that reduces its value, where permitted by applicable law.
We will notify you before applying any reduction where required.
8. EXCHANGES
We do not guarantee direct exchanges.
If you require a different size or colour, please contact our customer service team. Depending on product availability, we may recommend returning the original item and placing a new order.
9. SALE AND PROMOTIONAL ITEMS
Sale and promotional items are eligible for returns unless otherwise stated on the product page or where applicable law provides otherwise.
Promotional pricing does not remove or reduce your statutory consumer rights regarding faulty, misdescribed, or incorrectly supplied goods.
10. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and photographs showing the issue.
We will review the matter and provide an appropriate resolution in accordance with applicable law.
11. NON-RETURNABLE ITEMS
Certain products may not be eligible for return where an applicable legal exception applies, including products that cannot reasonably be returned for health, hygiene, or other legally recognised reasons after being unsealed or used.
Any applicable exception will be communicated to you before or at the time of purchase where required.
12. CONTACT
For all return, refund, or cancellation requests, please contact:
VAERON LONDON
Legal seller: MAXIMUS ECOM LLC
2335 E Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
Email: support@vareonlondon.store
Website: https://vareonlondon.store
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Customer service hours are stated in Brazil local time.